The world’s
first Munchies Express Food store opens today in Dunedin promising
healthier fast food with no delays and a guaranteed temperature
on delivery. The unique New Zealand designed system aims to change
the face of fast food outlets by automating food delivery, reducing
labour costs and giving consistent service.
The makers, Vending
Systems International, are considering potential uses for international
fast food chains that struggle to balance
low profit margins and labour costs while maintaining good
quality customer service. Munchies Express Food store systems
makes this
possible. Vending Systems International managing director
Derek Brown says the opportunities are endless. “Any retail chain
that provides a standard food range or menu could use the vending
system. It provides good quality fast food at a controlled temperature
to a large number of people at once. The way we have designed
it with individual cabinets makes it like a McDonalds with 35
cash registers in a three-metre storefront. It gives consistently
flawless customer service because there are no front staff.” The
system was developed over the last three years by a team of
local entrepreneurs who now have an international patent pending
on the system. The group secured funding assistance from Technology
New Zealand for the research and development and has also attracted
funding from New Zealand Trade and Enterprise. It has been
best
described as a cross between a coin-operated vending machine
and a fast food outlet
“We are particularly proud of the heating and refrigeration
systems and computer software which are world firsts controlling
the heat and humidity of each individual food cabinet and monitoring
demand. We now have a range of options open to us including opening
new stores, franchising Munchies or selling the technology to
larger retailers. The potential for the new system is unlimited
and we expect the Dunedin store will be the first of many,” says
Mr Brown. Customers can view the food in any one of
35 cabinets and by putting coins into the individual cabinet
coin slot are
then
able to open the door and take the food away instantly. The
separately operated cabinets mean several customers can buy food
at the
same time with no delays or queues.
Each LCD display tells you
the price and even how much fat is in the food you are considering
buying. It also monitors the
time the food is displayed for and will automatically reduce
the price as the expiry time draws nearer. The food is not
cooked in fats or oils and even the fries are oven baked. Other
benefits of the new system include security for staff, food
stays fresher for longer and no cash handling is required
by staff.
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